We aim to despatch all orders within three working days. If you choose to ship glass or fragile products this is at your discretion. We will do everything we can to ensure the products are protected however we cannot guarantee safe delivery and therefore will not be liable for breakages. Please be aware our couriers do not collect on public holidays therefore this will impact delivery time scales placed during holiday periods.
Estimated delivery time
|UK Standard||UK||Tracked||£5.00||3-5 working days|
|UK Express||UK||Tracked||£7.50||1-2 working days|
|UK Standard* (Whisky only)||UK||Tracked||£12.00||3-5 working days|
|International Standard||Near EU**||Tracked and Signed for||£10.00||3-5 working days|
|International Standard||Rest of Europe||Tracked and Signed for||£15.00||3-5 working days|
|International Standard||USA & Canada||Tracked and Signed for||£15.00||6-8 working days|
|International Standard||Rest of World||Tracked and Signed for||£20.00||Up to 10 working days|
|International Standard (Arclight only)||Rest of World||Tracked and Signed for||£45.00||5-7 working days|
*If you purchase whisky and wish for it to be shipped, the shipping charge for this is £12.00, if you order other products with your whisky, you will be charged an additional standard shipping charge (£5). We can only ship 2 bottles at a time however, if you require more you will need to pay a further shipping charge.
**Countries Near EU - Republic of Ireland, France, Belgium, Netherlands, Germany, Denmark, Monaco, Luxembourg, Channel Islands (Jersey/Guernsey), Isle of Man
Important information - EU deliveries - Please note that the UK has left the European Union. To bring us into line with new VAT legislation you will no longer be charged VAT when you checkout through our online shop. However, you will be charged VAT by your country of residence instead alongside any additional customs fees or tariffs. Our courier will make you aware of any charges due as soon as they are applied by authorities in your own country. These charges will need to be settled before your order can be delivered. By placing an order, you acknowledge that you are liable for these charges.
Last shipping dates for Christmas 2021
- Standard - Monday 20th December 2021
- Express - Tuesday 21st December 2021
- Near EU - Monday 13th December 2021
- Rest of Europe - Friday 3rd December 2021
- USA & Canada - Friday 10th December 2021
- Rest of World - Wednesday 1st December 2021
Collect in store
There is no minimum order value to qualify for collect in store. The service is free for orders from our online shop.Once you have placed your order, your order will be picked and packaged and available to collect the following day. Any orders placed on Friday, Saturday or Sunday, will be ready to collect on the following Tuesday. You will receive an email when your order is ready to collect.
We’ll hold your order in store for 14 days (unless specified otherwise), after which we’ll return the order and refund your account. Please note, the refund may take up to 7 days to process.
Orders can only be collected from our shop:
University of St Andrews Shop
St Marys Place
To collect your order, you must present your order confirmation email and provide photo ID matching the name on the order. We cannot release your order without these. For further enquiries please contact us.