Return Policy

If you are not satisfied with your purchase, please do not hesitate to return it within 28 days of receiving your product.* If we are providing replacement items and your original order was not incorrect, damaged or faulty then we will require an additional shipping payment. For example, a change of colour or size of garment from your original order at your request. In the case of faulty goods, the cost of returning the goods will be refunded. If you have merchandise you would like to return or exchange, please return it to:

University of St Andrews Shop
St Marys Place
St Andrews
KY16 9UZ
United Kingdom

Exchanged items will be returned to you once the returned products have been received in store and the additional shipping payment has been received. If you would like to check the status of your return or exchange then please contact us.

Credit card refunds will be placed on the card used for the original purchase. We will refund shipping charges only if we have sent the wrong item or the item is faulty. Please allow 7 working days from when we receive your parcel for the funds to go back into your account.

*The following items are non-refundable:

  • Headwear
  • Gowns
  • Lab coats
  • Rings
  • Personalised wall plaques
  • Bespoke, made to order products 
  • Gift Vouchers