FAQs

We are always happy to help you and answer any questions you may have, if your question is not listed below you can contact us on +44 (0)1334 462730 or email unishop@st-andrews.ac.uk

Where are you located?

We are located in the Students Association on St Marys Place, St Andrews, KY16 9UZ

What are your opening hours?

Monday-Saturday 9:30-17:00, Sunday 12:00-17:00.

Can I return or exchange my order?

Please visit our returns page to see how you return or exchange your order.

What delivery services do you offer?

Please visit our delivery page to see all of our delivery services.

Can I track my order?

We send all of our orders tracked. When we dispatch your order you will receive an email with your tracking number and information on how to track your order. 

Can I order over the phone?

If you would prefer to place an order and pay over the telephone, you can call us on +44 (0)1334 462730 and a staff member will be more than happy to help.

Do I need to set up an account to place an order?

If you would like to place an order without creating an account, you can simply choose to ‘checkout as guest’ before reviewing your order. You will need to provide an email address to receive your order confirmation. 

Can I get student discount?

Unfortunately we do not offer student discount. We do our best to keep our prices affordable along with maintaining high quality. 

Can I get staff discount? 

We do not offer any staff discount in store, however if you are looking to place an order through your department/school please contact internalorders@st-andrews.ac.uk and we can provide you with further information.

Can you help me with my society merchandise?

We have an extensive list of suppliers that can help you with all your bespoke merchandise, you can contact us on unishopsocietyorders@st-andrews.ac.uk to get started!

Where can I find product sizing information?

All of our sizing information is listed in the description box on each product page, if you require further information then please do not hesitate to contact us.

Where can I find information about the gowns?

You can find all of the information about our gowns here.