* International Deliveries *
Due to a cyber incident at Royal Mail, they are currently unable to dispatch any orders to overseas destinations.
If you placed your order before 13th January, it will likely be delayed until this issue is resolved.
From 14th January, we will be using DHL for International shipments.
We apologise for the delay and inconvenience.
We aim to dispatch all orders within three working days. If you choose to ship glass or fragile products this is at your discretion. We will do everything we can to ensure the products are protected however we cannot guarantee safe delivery and therefore will not be liable for breakages. Please be aware our couriers do not collect on public holidays therefore this will impact delivery time scales placed during holiday periods.
Type
|
Location
|
Service
|
Cost
|
Estimated delivery time
|
| UK Standard |
UK |
Tracked |
£5.00 |
3-5 working days |
| UK Express |
UK |
Tracked |
£7.50 |
1-2 working days |
| UK Standard* (Whisky only) |
UK |
Tracked |
£15.00 |
3-5 working days |
|
|
|
|
|
| International Standard |
Near EU** |
Tracked and Signed for |
£10.00 |
3-5 working days |
| International Standard |
Rest of Europe |
Tracked and Signed for |
£15.00 |
3-5 working days |
|
|
|
|
|
| International Standard |
USA & Canada |
Tracked and Signed for |
£15.00 |
6-8 working days |
| International Standard |
Rest of World |
Tracked and Signed for |
£20.00 |
Up to 10 working days |
|
|
|
|
|
| Made to order products*** |
|
|
|
|
| UK |
UK |
N/A |
£4.00 |
N/A |
| Europe |
Europe |
N/A |
£6.00 |
N/A |
| International |
International |
N/A |
£7.00 |
N/A |
*If you purchase whisky and wish for it to be shipped, the shipping charge for this is £15.00, if you order other products with your whisky, you will be charged an additional standard shipping charge (£5). We can only ship 2 bottles at a time however, if you require more you will need to pay a further shipping charge.
If you purchase a 'class of' whisky and select shipping, this will be shipped via St Andrews Whisky Company -
Terms & Conditions apply.
For international shipping of whisky, please
contact us to confirm the delivery fee.
**Countries Near EU - Republic of Ireland, France, Belgium, Netherlands, Germany, Denmark, Monaco, Luxembourg, Channel Islands (Jersey/Guernsey), Isle of Man
***If you purchase made-to-order products along with other products you will be charged additional shipping due to your items being shipped from two separate locations.
If your parcel is undelivered please advise us of this within 60 calendar days.
Collect in store
There is no minimum order value to qualify for collect in-store The service is free for orders from our online shop.
Once you have placed your order, your order will be picked and packaged and available to collect the following day. Any orders placed on Friday, Saturday or Sunday, will be ready to collect on the following Tuesday. You will receive an email when your order is ready to collect.
We’ll hold your order in store for 14 days (unless specified otherwise), after which we’ll return the order and refund your account. Please note, the refund may take up to 7 days to process.
Orders can only be collected from our shop:
University of St Andrews Shop
St Marys Place
St Andrews
Fife
KY16 9UZ
United Kingdom
To collect your order, you must present your order confirmation email and provide photo ID matching the name on the order. We cannot release your order without these. For further enquiries please
contact us.
